How to start a return
Return it to a store.
Return any in-store or online purchase to any Best Buy store.
Ship back to us.
Ship it for free with a prepaid UPS shipping label.
Return & Exchange period
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by any customer, including My Megatronic Supply® Elite and My Megatronic Supply® Elite Plus customers.
Like new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Return at a store.
You may return any item purchased on megatronicsupply.com at any Megatronic Supply store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Use our prepaid return label.
You will get free shipping on your return by using our pre-paid label. Log in to your Megatronic Supply account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop off location and ship it to us during your return period.
Special considerations
Refund method & timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please email us at [email protected], and we'll be happy to send you a replacement.